Terms & Conditions
RETURNS, REFUNDS AND EXCHANGES
Updated: 26 Aug, 2026
Returns, refunds and exchanges on equipment are governed by our Returns Policy,
which forms part of these Terms. See ronyen.com/returns-policy
In summary, you have 7 days from delivery to notify us of a return on a stock
item in resalable condition, and we refund within 15 days of receiving it back.
Made-to-order and custom items cannot be returned once production has begun.
Faulty or misdescribed goods are repaired, replaced or refunded at our cost.
Where the Returns Policy and these Terms differ, the Returns Policy applies to
returns, refunds and exchanges.
CUSTOM AND MADE TO ORDER GOODS
A custom order is any sauna, ice bath, cabin or chiller built to dimensions,
timber, steel grade, colour or configuration you have specified, and any item
described at the point of sale as made to order.
We will confirm your specification in writing before production begins. That
confirmation is your final opportunity to change or cancel the order without
charge.
Once production begins, the order cannot be cancelled or returned other than
for fault. If you cancel after production begins, we will charge for materials
committed and work completed to that point, and refund the balance.
CANCELLATION BEFORE DISPATCH
Stock items may be cancelled at any time before dispatch for a full refund,
including any delivery charge paid.
Custom items are covered by the clause above.
PRICING AND AVAILABILITY
Prices shown on the website are in Thai Baht and include VAT where applicable.
We may correct pricing errors at any time before we accept an order. Where a
price is corrected after you have placed an order but before we accept it, we
will contact you and you may proceed at the corrected price or cancel for a
full refund.
Stock availability is not guaranteed until we accept an order.
DELIVERY AND RISK
Delivery timeframes given on product pages and in quotes are estimates, not
guarantees.
Risk in the goods passes to you on delivery. Inspect your delivery on arrival
and photograph any damage to the outer packaging before it is discarded, as
freight damage claims depend on that evidence.
Delivery terms are set out at ronyen.com/our-services/delivery
INSTALLATION
Installation is an optional add-on service and is quoted separately.
Where you install yourself or engage a third party, we are not responsible for
faults arising from that installation, and installation faults are not covered
by the product warranty.
WARRANTY
Each product carries a manufacturer warranty. Duration and cover are stated on
the product page under Warranty.
The warranty covers manufacturing defects. It does not cover wear and tear,
damage from misuse, incorrect installation, water chemistry that falls outside
the ranges we specify, or timber movement consistent with normal seasoning in
a tropical climate.
Warranty rights are in addition to your rights under Thai consumer law.
WELLNESS GARDEN BOOKINGS
Sessions at the Wellness Garden are booked in advance. We do not accept
walk-ins.
Reschedule or cancel at least [24 / 48] hours before your session for a full
refund or a credit. Inside that window, [state your position].
If we cancel a session, you receive a full refund or a credit, whichever you
prefer.
Session bookings are a service and are not covered by our Returns Policy.
GOVERNING LAW
These Terms are governed by the laws of Thailand, and the Thai courts have
jurisdiction over any dispute arising from them.
COMPANY DETAILS
RonYen Wellness Co., Ltd
300/33 Moo 3, Ban Suan, Mueang Chonburi 20000, Thailand
VAT 0205569036839
[email protected] | 087 250 2426
